Position Information Posting Number 20112861 Position Title Client Computing Specialist I FTE 1.0 Position Type Staff Department Client Computing Services Position Summary Information Job Summary/Basic Function About This Role: Support client computing systems in workplaces, classrooms and labs to enable efficient and effective use of information technology resources. Troubleshoot computing issues in a timely and accurate fashion and provide customer training and assistance as required. Assist with operational improvements through development of standards and procedures for managing client computing technology efficiently. Provide support for the use of multimedia and audio visual technology in the classroom and at special events. What You’ll Do – Position Responsibilities
Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices and networked peripherals.
Troubleshoot problems and provide technical support for software and hardware.
Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades.
Research, evaluate and recommend solutions that will increase efficiency, reduce cost and improve service.
Develop and follow standard operating procedures for managing client computing.
Accurately receive and record client computing problems and questions reported by university community.
Maintain records and supplies associated with assignment.
Work collaboratively in teams on a variety of projects.
Establish and maintain effective communication with customers, other technology specialists and vendors.
Perform other related duties as assigned.
Key Competencies:
Technical knowledge of networked and stand-alone PC and MAC software, Windows registry, file systems and basic network concepts.
Knowledge of basic computer troubleshooting techniques for Windows and MAC OS.
Ability to adapt to changing technologies and work methods
Ability to listen to customers, and quickly analyze, identify root cause, and resolve problems using creative solutions.
Read and understand technical manuals and procedural documentation.
Conduct research on computer issues, technologies and products to identify and recommend innovative solutions.
Take initiative, and response to time-sensitive situations that are essential, along with discretion and good sense in dealing with clients
Excellent written and verbal communication skills.
Prioritize and manage time effectively.
Maintain accurate records.
Ability to establish and maintain cooperative relationships.
Ability and willingness to work cooperatively with a diverse population.
Physical Requirements:May be required to move and lift materials and equipment weighing up to 25 pounds. May be required to climb ladders and work overhead. Good physical condition with quick mental capabilities.Who We Are: Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve. Benefits:
Health, dental & vision insurance
Life insurance
State of Texas Retirement plans
Tuition covered at 100% for employees, spouses and/or eligible dependent.
Paid time off – vacation, sick, and holidays.
To see more information about the available benefits, please visit: Insurance – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/insurance.html) Minimum Qualifications
Associates degree in related area with at least two years of relevant experience.
A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
EEO Statement
Lamar University is An Equal Opportunity EmployerVeteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.Preferred Qualifications
Six (6) months to Two (2) years of technical or customer service-related work experience is preferred.
Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications.
Security Sensitive Statement
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.Salary $40,192-52,250 Work Hours Application Information Posting Date 03/04/2024 Close Date 06/04/2024 Open Until Filled No Special Instructions