Enrollment Agent
Salary 16.00/hr.
!RESUME AND COVER LETTER REQUIRED TO BE CONSIDERED FOR POSITION!
SERIOUS INQUARIES ONLY
Overview:
Responsibilities:
If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions (includes but is not limited to):
Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
Performs Enrollment Center Sustainment responsibilities on a daily basis
Represents the company and the program(s) that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities, as necessary
Successfully completes time sensitive trainings/briefings as assigned.
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Knowledge, Skills and Abilities:
Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions and Physical Demands:
Working Conditions, such as:
General office environment. The work area is adequately lighted, heated, and ventilated.
Physical Demands, such as:
Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications:
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Previous experience processing credentials is a plus
Weekend work may be required.
Must be at least eighteen (18) years old
Must be a US Citizen
Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications.