Position Name: Client & Operations Coordinator
Location: Northwest Austin, TX
About Us:
Focal Point Features (FPF) is a small, family-owned business specializing in the design,
installation, and maintenance of natural-looking water features, and water feature related hardscaping. We pride ourselves on delivering high-quality craftsmanship, exceptional customer service, and a commitment to excellence in every project. For more about FPF: www.focalpointfeatures.com
Position Overview:
We are looking for an experienced and dependable Client & Operations Coordinator to support both office and field operations. This is a hybrid position with a mix of remote work, in-person collaboration at designated meeting spots, and occasional travel to job sites.
As training, onboarding, and regular meetings will take place at the owners’ home office, the ideal candidate is a pet lover and non-allergic to pets.
The Ideal Candidate is:
Detail-Oriented and Organized
Patient, Professional, and Customer Experience Focused
Team-oriented with a Growth Mindset
Self-motivated and Trustworthy with a Strong Work Ethic
Receptive to Feedback and Continuous Improvement
Key Responsibilities:
Office & Administrative Support:
Organize receipts, maintain filing systems, and ensure office tasks are completed efficiently.
Schedule appointments, manage client communications, and update CRM systems.
Prepare and process invoices and record payments, and assist with creating estimates.
Field Operations & Management:
Provide support to the field team, including managing materials, equipment, and logistics for
job sites.
Communicate with clients regarding job progress and handle follow-up inquiries.
Oversee job site organization and ensure all tasks are completed as planned.
Support project management tasks, including tracking job statuses, schedules, and
deliverables.
Customer Service & Marketing Support:
Serve as a point of contact for clients, handling inquiries and following up after job
completion.
Ensure that all interactions with customers are professional and timely and reflect the
company’s commitment to service excellence.
Assist in managing advertising campaigns, newsletters, and social media content to
promote the business.
Conduct research and compile reports on various topics (e.g., competitor analysis, material
sourcing).
Qualifications
Required Skills & Experience:
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize and manage multiple tasks
simultaneously.
Proven ability to work independently and take initiative, with a high level of reliability and
accountability.
Proficiency in basic office software (Microsoft Office, Google Suite) and comfortable with
CRM tools.
Ability to perform research and compile information in an organized, concise manner.
Valid driver’s license and reliable transportation required for travel to office and job sites.
Ability to maintain confidentiality and exercise discretion in handling sensitive information.
Preferred Experience:
Familiarity with QuickBooks, CRM software, Slack and project scheduling tools.
Previous experience in landscape or construction management or a related field is a plus.
Experience in customer service or client-facing roles is highly desirable.
An interest in gardening, landscaping, or outdoor water features is a plus.
Compensation & Benefits:
Hourly pay: $24 per hour, based on experience and qualifications.
How to Apply:
Interested candidates should submit the following by email:
1. Written Application:
Full name and location (including the area of Austin that you reside)
Resume
Vehicle and driver’s license status
Any schedule restrictions or current employment status
2. Video Submission:
Briefly explain why you are a good fit for this position, highlighting your key
personality traits, relevant experience, and skills.
Note: All questions must be answered, and the video must be included in your application to be
considered.