Come join our team as our next Night Manager (Front Desk) at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em!Scroll down Job Description to apply for role directly with COMPASS GROUP USAPrinciple Responsibilities & Position Purpose: The Night Manger is responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests. Directly manages all night shift team members. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS
Ability to work overnight, 10pm – 8am.
Serves as Manager-On-Duty to address and resolve guest and team member questions or issues; Ensures total guest satisfaction and safety
Tours hotel interior and exterior to insure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow up to insure deficiencies have been corrected.
Overall supervision of all night shift team members to ensure quality service standards are maintained. Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed.
Oversees the preparation of daily summary reports for distribution to various departments on the day's business activities.
Addresses concerns and incidents and reviews the status of the daily operation with Department Heads to ensure quality and continuity in operations.
Manage any emergencies that arise during the night hours in conjunction with Security.
Assist the Front Office Manger with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction.
Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, PLATINUM SERVICE standards at all times by working along side colleagues on a regular basis.
Attend management meetings and those that relate to the Front Desk.
Assist with the day-to-day operation of the Front Desk by ensuring staffing, service and financial standards are met. Prepare any relevant reports or documentation as needed.
Responsible for rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control.
Handle guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
Assist with preparing staffing schedules, training of current and new colleagues, maintaining department payroll reports, vacations, holidays, sick leave and absence records.
Assist with interviewing candidates for Front Desk job openings; conduct Reach reviews, and performance manage as required.
Ensure appearance standards are maintained at the Front Desk along with other Employee rules, regulations and policies.
Ensure the accuracy of 5 & 10 day VIP reports or any other reports generated from the Front Office.
Manage the PLATINUM SERVICE program, coordinating same day arrivals
Review Group Resumes, VIP Alerts, Site Inspections and arrival and departure manifests to ensure consistent service standards.
Consistently reviewing guest information on guest folios and reservations, reviewing scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels.
Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas.
Become fully trained for: fire, bomb threat, power failure, serious illness, death, and natural disasters, along with other Manager on Duty responsibilities.
Any other duties that may be necessary in the operation of the resort.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.
Handles guest relocations whenever necessary.
Other duties and project management as assigned
OTHER DUTIES
Assimilate into FLIK Platinum Service culture through understanding, supporting and participating in all elements of Platinum Service. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Flik Conference Management from time to time, is essential to the successful performance of this position.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
None
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly,
to your Manager.
Upon employment all employees are required to fully comply with Flik Conference Management rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
Valet Runners
Bell Staff
Guest Service Agent (Front Desk & Telephone Operator)
Concierge
Positions indirectly reporting to this position (titles):
Housekeeping staff
Engineering Staff
Food and Beverage Staff
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
Knowledge of computer systems for registration, reservations, communications and back-up systems.
Mathematical comprehension to understand and interpret numbers as they apply to operations.
Ability to read, write, speak and understand the English language to communicate with guests and team members.
Ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy.
Ability to lead, delegate, follow up and supervise staff
Knowledge of handling hotel emergencies (fire, theft, natural disaster) is very helpful
Complete knowledge of hotel operations preferred
QUALIFICATION STANDARDS EDUCATION
High school graduate or equivalent required. Two or four year college degree preferred. Must have previous management experience and knowledge of Night Audit process within a hotel.
TO BE OFFICIALLY CONSIDERED, APPLY DIRECTLY BY GOING TO THIS LINK:https://jobs.compassgroupcareers.com/job-invite/1360642/ The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
Paid Vacation Days (after 90 days of employment)
Annual Merit Increases
11 Paid Holidays (after 90 days of employment)
Ride the Bus for Free
Free Daily Shift Meals- yum!
Lockers & Locker Rooms with Showers
Discounted Monthly UT Garage Parking
Discount Gift Shop offerings
Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.Powered by JazzHR