The Engineering 360 team plays a crucial role in overseeing and coordinating comprehensive, end-to-end delivery within the Acceptance Solutions organization. Our primary goal is to manage end to end to end delivery via well-groomed technical requirements, streamlined planning and prioritization processes, and ensuring seamless delivery across regional, strategic client, and technology programs on an enterprise-wide scale. By managing intake requests, addressing cross-portfolio dependencies, and enhancing communication channels, we strive to boost efficiency, transparency, and accountability to produce and release cutting edge, reliable, safe, secure payment solutions. Our team is dedicated to delivery on roadmap commitments, and driving continuous improvement through the use of AI, automation, and advanced tooling.This Lead Technical Program Manager position in the Acceptance Solutions Engineering 360 Portfolio Orchestration group requires an experienced professional with strong technical experience and skill sets who understands how to bring all the key technology and platform components and services together to make sure we can deliver scalable and robust products and solutions. The ideal candidate should have the ability to envision and manage all key activities and dependencies, resolve technical challenges between the different functional groups – Product, Operations & Infrastructure, Cybersecurity, and Product Development (PD). Drive Project Intake requests, milestone planning, dependency management, cross portfolio coordination and stakeholder communications. Ability to flex between the strategic and the tactical, understanding of the technical design and be able to resolve any technical issues or problems that may arise. Require outstanding verbal and written communication skills, and a high level of energy and flexibility to get things done and thrive in a fast-paced, team-oriented technology environment.
Essential Duties and ResponsibilitiesEfficiently manage the intake of work from strategic clients and regions to ensure alignment of client needs with our product portfolio capabilitiesEvaluate and promote clear, unambiguous requirements with clear, easy to measure outcomesPartner with client-facing teams to ensure clear definition of value and alignment with organizational objectivesPartner with product teams to ensure idea suitability for product roadmaps.Partner with tech leads to ensure technical feasibility and capability within portfolioCoordinate and manage cross-portfolio programs and their dependencies. I ensure seamless execution and delivery across multiple product lines, technology upgrades, migrations, security remediations and compliance gaps.Take project requests from ideation, through intake, then into effective planning & prioritization across portfoliosCreate cross portfolio program plans and communication plansTrack programs against plan, risk and dependency management, adapt to change and re-baseline plan when neededAsk thoughtful technical and operational questions to help bring the entire program plan together and execute in the most effective wayEnhance internal and external communication to keep stakeholders informed. Provide transparent and comprehensive reporting to support decision-making.Create stakeholder reports that provide consistency in format, clarity in message, and accuracy in informationProvide the ability to self-serve reporting via existing tools, and across various user roles, i.e. live roadmaps for clients / regions in Jira AlignProvide transparency into intake backlogs, Epic creation and regional / client priorities before quarterly planning cyclesPromote, create, and maintain multi-quarter roadmaps for portfolios, regions, clients and technology programsPromote and drive continuous improvement initiatives within the team and organization. Implement best practices and innovative solutions to enhance portfolio managementDismantle not fit-for-purpose processes by identify and eliminating waste in intake, planning, and program executionLeverage AI and automation to reduce or eliminate tedious work and provide time back for training and developmentLead retrospectives, generate and drive org-wide roadmap of improvements, promote ‘inspect and adapt’ culture in E360, across portfolios, and within portfoliosEncourage hands-on involvement by advocating and participating in coding, POCs, etc.Monitor Objectives and Key Results (OKRs) to measure success, using data-driven insights to make informed decisions and drive performance improvementsInfluence change that increases team performance at a sustainable paceThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.