Guest Services Manager

Guest Services Manager Inspiring and engaging. As a Guest Services Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Lead and manage all aspects of the Guest Services department and ensure all service standards are followed with friendly and engaging serviceHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsDaily staff supervision, mentoring, accountability, communication, and positive feedback, including training, coaching and counseling, and scheduling for all guest services and valet colleagues.