Event Services Concierge

Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups to ensure a smooth & seemless event. Assist Event Service Managers as the onsite liaison between Meeting Planner and operational departmentsManage and assist all aspects of events to include day to day coordinationBuild rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiencesBeing proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow upReview all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.  Check in multiple times throughout the day to assist with changes/updates. Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.Be actively visible on the floor, and always accessible to the customer via phone.Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details.  Every function room in use should be checked in advance of client arrival.Multi-task and prioritize multiple requests and information; time management skills are necessaryUtilize Opera software for generation of necessary documents and changes as needed, including Banquet Event Orders and ResumesAdvise Banquet Captains of any pertinent group information, give direction as neededPosses detailed knowledge of the hotel meeting space, group dynamics and event detailsAttends weekly Banquet Event Order meetings and weekly resume meetings as neededCoordinates and attends pre-convention meetings prior to conference when scheduledSpecial projects as assigned by Director of Event Sales & Services and Director of Food & BeverageOperationsSupports Corporate Social Responsibility and our Planet 21 committee initiatives