Position Information Posting Title Business Process Consultant (For Austin Energy Employees Only) Job Requisition Number AE503910 Position Number 109285 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
Licenses or Certifications:NoneNotes to Applicants The purpose of this position is to support process improvement projects related to City of Austin Utilities application enhancements for Oracle Customer Care and Billing (CC&B), Digital Self Service ( DSS ), as well as providing reporting services.Employment Application:The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
This position requires a criminal background investigation.
Work Schedule:
Work hours may include after hours, holidays, and weekends.
Shifts may change according to departmental needs.
Employee may be required to work additional hours outside of regular work schedule.
Travel:If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.Essential:This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.Pay Range $33.49 – $42.71Hours Monday – Friday; 40 hoursJob Close Date 12/09/2024 Type of Posting Departmental Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd. Preferred Qualifications
Experience working with complex billing, bookkeeping, or accounting business computer systems, such as an enterprise application for accounting or billing.
Ability to work on a team of diverse people and differing work styles.
Experience implementing programs to improve the customer experience, drive customer self service, and ensure equity of program offerings.
Experience with process improvement and change management.
Strong business writing skills and experience developing correspondence in a variety of formats.
Experience with financial and technical system implementations and integrations
Ability to travel to more than one work location
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads multiple process improvement teams
Develops project work plans, project management and periodic assessment
Facilitates the development of stakeholder analysis and communication plans for process improvement teams
Identifies, collects, and researches to complete data analysis
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
Develops and improves models and methodologies for the department
Reviews and critiques the work of functional team staff
Communicates project and program information to all levels of the organization
Responsibilities- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
Supplemental Questions
Required fields are indicated with an asterisk ().
This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?
Yes
No
Describe your experience working on a team of diverse people and differing work styles.
(Open Ended Question)
Describe your experience with implementing programs to improve the customer experience, drive customer self service, and ensure equity of program offerings.
(Open Ended Question)
This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. Do you accept these terms and conditions?
Yes
No
Do you have the ability to travel to multiple sites as part of the regular job duties?
Yes
No
This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
I acknowledge and understand this position requires a Criminal Background Check.
Optional & Required Documents
Required Documents
Optional Documents
Contact City of Austin Employment Services
Office: 512-978-JOBS (5627)
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