Manager Patient and Family Insights

Manager Patient and Family InsightsJob SummaryThe Manager Patient/Family Insights will manage Consumer Focus business performance analysts that use business data and statistical methods to provide insight into business performance and suggest areas and methods of improving the Consumer Experience in support of clinical outcomes, safety, DEI and operations. Implements and oversees the analytical approaches and methodologies. Presents business insights and recommendations to management for decision making and planning. Identifies, researches and presents recommendations on complex healthcare analytical topics. Oversees and supports analytics for KPIs, and PI/Quality. Will develop relationships with business sponsors and stakeholders, understand the business drivers for analytics and information and lead cross-functional teams to successfully deliver solutions to meet business needs. Their work will support business decisions, and could span across all channels with a focus intersections of consumer experience, with clinical quality, hospital operations, supply chain, finance, regulatory, relationships with vendor contract , etc.Location- Arlington, TXJob DutiesManages Patient/Family Experience Insights team members. Prioritizes analytical requests across the enterprise and clearly communicates project prioritization and delivery dates to leadership. Validates analytical approaches and models utilized by team members. progress of the metrics and report results to leadership. Tracks portfolio management and reports to leadership. Works closely with the Data operation and BI teams to ensure compliance in dashboard and data workflow building.Leads the Consumer Focus KPI reporting process, Medical Practices alignment with SWHR reporting for Transparency, and the THR System reporting of complaint documentation in survey feedback, ensuring accurate actuals loaded into application monthly, validation of e methodologies, managing the monthly meeting, coordinating with medical practice, hospital channel, and THPG leadership for the timely and accurate reporting of monthly results.Responsible for direct communication with Protiviti in support of formal authentication of KPI reporting. Responsible for incorporating data governance practices into the analytic workflow. Ensures data governance processes are followed by the analytic team, and actively collaborate in the data catalogue. Active member in the Data Governance Operations team sharing knowledge and best practice for analytics. Acts as mentor to other analytical areas within the Texas Health. documenting and validation of business case assumptions, collaborating with initiative leaders to develop process and outcome metrics, developing process to measure.Research and stay abreast of business intelligence, analytics, data governance technology developments. Recommend new opportunities as aligned with THR’s strategic plan. Coordinates training and skills growth for analyst in their department. Responsible for talent development and succession planning within the department.Responsible for creating, leading, developing and retaining a highly effective and engaged team. Develops in yearly and quarterly goals in partnership with their leader. Accountable for the team’s performance, establish and track measurable goals aligned with the organizational and department plans.EducationMaster's Degree in Business Administration, Public Health, Statistics, Finance, Healthcare, Social Science, or a closely related field requiredExperience9 years relevant work experience in support of healthcare operations, data analysis and/or business intelligence required3 years progressive leadership experience managing employees requiredSkillsAbility to effectively and concisely communicate with all levels of the organization, including leadership, regarding complex financial models, business cases and metric measurements.Ability to develop, validate and monitor large multi-year business cases that incorporate multiple variables and assumptionsAbility to make quality, independent decisions, work effectively and efficiently within an ambiguous environment; ability to meet frequent and changing deadlines.A wide degree of creativity and latitude is expected to reach agreed upon business and strategic objectives thus flexibility, innovation and creativity are necessary characteristics of the successful candidate.Experience in leading enterprise-level business analytic teams, technology and projectsExperience with BI tools such as Tableau, Power BI, Alteryx or equivalent visualization data manipulation softwareDemonstrated ability to work and execute independently as well as across organizational boundaries.Ability to mentor staff in respective teams and across organizational structures.Why Texas Health?At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.Here are a few of our recent awards:· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)· Becker's Healthcare 2023 list of 150 top places to work in healthcare· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.