Front Office Manager

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to work punctually and are well groomed before each of their shiftConduct daily briefings and ensure that all pertinent information is well received by team membersCommunicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actionsEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered toLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possibleCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesLiaise with Finance Department to ensure that credit procedures are properly carried outAnalyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenueCoordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handlingMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standardsHandle all guest correspondences and ensure prompt follow-upsManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times