Duty Manager

For those who have the right to work in MalaysiaJob PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metReview, analyze and suggest improvement of work flow and standards at the Front DeskAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebatesCommunicate with Front Office Manager on all matters regarding guest services & hotel operationsEnsure documentation of all guest related issues using the logbookSign media and supervise shift handover proceduresCoordinate and communicate with other hotel departments as required regarding general administration and operations issuesProvide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficientlyAssist Guest Relations in greeting, rooming, and sending off guestsInspect front of house and back of house regularly for cleanliness and orderlinessEnsure that front line staff complies with marketing techniques and maximizes salesCheck billing instructions, monitor guest credit and act upon any discrepanciesCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesEnsure procedures of On-Call Valet Desks and driveways are manned at all times and run efficientlyEnsures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotelTeam ManagementProvide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members’ appearance, attitude and degree of professionalismMotivate and provides a work environment which brings out the best in team membersOther Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel