Assistant Front Office manager

Assist the Operation Manager to check that all Front Office hearstists report to work punctually and are well groomed before each of their shift.Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.Assist the Operation Manager to ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered toLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possibleCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesAssist the Operation Manager to liaise with Finance Department to ensure that credit procedures are properly carried outAssist the Operation Manager to analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenueAssist the Operation Manager to coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handlingMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standardsHandle all guest correspondences and ensure prompt follow-upsGood skills and good attitude