Reservations Sales Agent (F/M/X)

We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:Providing knowledgeable, friendly, and passionate service to both external and internal guestsAnswering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalismManaging guest bookings in our PMS system (Opera) with precision and attention to detailMaximising occupancy by understanding our rate structures, seasonal offerings, and property featuresStaying up to date on all hotel products, services, and special promotions — both on-site and across surrounding propertiesEnsuring special requests are communicated clearly and followed through across departmentsSupporting the Sales team by passing along potential leads or opportunitiesPromoting loyalty through fluency in the Accor Loyalty Programme