Group Reservations Agent

As Group Reservations Agent, you'll be responsible for managing all aspects of group bookings, ensuring seamless coordination, accurate communication, and a superior guest experience. From liaising with clients and managing room blocks to producing forecasting reports, this role is essential to the smooth operation of our group reservation process.Key Responsibilities:Manage all group bookings of 10+ rooms.Handle Professional Conference Organiser (PCO) group blocks, including inventory control, payments, and setup.Respond promptly to all group enquiries (via email or phone).Input group reservations and relevant data for upcoming 3-month periods in a timely manner.Coordinate group details internally, including prepayments, routing, vouchers, and special requests.Prepare group movement sheets and conduct briefings for hotel stakeholders.Monitor hotel inventory and track business wash for group bookings.Generate reports and 3-month forecasts.Manage all aspects of group payments, cancellations, and rooming lists.Maintain accurate filing systems and reservation documentation.Handle guest feedback and complaints professionally, escalating when necessary.Ensure VIP and complimentary room night procedures are followed.Uphold Accor brand standards across all group reservation processes.Foster strong relationships with PCOs, travel agents, and other partners to drive business.Achieve departmental performance benchmarks.