Senior IT Client Support Engineer

Ingram Barge Company has an opening for a Senior IT Client Support Engineer in Nashville, TN. We're looking for a candidate who excels at delivering high-quality technical support, guiding and mentoring team members, and driving continuous improvement in IT service delivery. This role requires strong problem-solving skills, excellent communication, and the ability to manage multiple priorities in a dynamic environment.What You Will Be Doing:Answering inbound calls from users to assist with technical issues Using a ticketing system to resolve user issues and service requestsWorking service requests in our queue and assisting with fulfilling the user's requestsAssigning user requests to the correct group for resolutionCreating and maintaining documentation for all systems serviced by the Solution CenterInstalling and supporting audio/visual equipment for conference roomsAssisting in identification of outages to engage proper support in a timely mannerHelping with identifying issues that arise with technicians at Level 1 Managed Service Provider: logging, troubleshooting, procedure, etc., and reporting these issues to the MSP managementSupporting department activities with regular and prompt attendanceResolving problems with differing levels of complexity while using a problem management database and help desk systemsManaging and coordinating projects involving the help deskMentoring other associates and intermediate level solution center technicians while maintaining a positive team environment and advocating for the team Identifying areas for training for the teamBuilding business relationships across the business to fortify partnershipsModeling the Ingram WayLeveraging technical competencies such as scripting to innovate and improve processesOrganizational Competencies:Customer service skillsProject coordinationProcess designerDocumentationProfessional/Technical Competencies:Active DirectoryAzureDomain ControllersDNS, DHCP, RDSExchange OnlineThorough knowledge of SCCM involving endpoint managementIntunePowerShellWindows RegistryVM’s – Hyper-V, asset lifecycle management, cost controls and contract tracking