We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.In this positionReporting to the Revenue Operations Manager, the Salesforce Administrator, you'll play a vital role at Ford Pro, as a "go to" for our Integrated Services and Ford Pro sales teams. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, address production issues, gathering requirements and feedback and designing best practice solutions.We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.What you'll do
Ensuring optimal performance of Salesforce systems and products.
Evaluating and maintaining Salesforce roles, profiles, sharing rules, workflows, and groups.
Mass importing/updating data (leads, contacts, accounts, etc.).
Maintaining and supporting the Salesforce ecosystem (Sales & Service Cloud).
Performing database maintenance tasks, including diagnostic tests and duplicate data entry cleansing.
Evaluating and installing new Salesforce releases, as well as providing training and support.
Documenting processes, including error reports and changes to field history tables.
Preparing reports and dashboards for sales and other departments.
Providing production support to end users and resolving production issues
Supporting and participating in production releases (Configuration changes, testing, release communications, etc.)
Collaborating with various teams/departments to assist in prioritizing new requests (projects, enhancements, etc.)
You'll have
Salesforce certified administrator or Salesforce advanced administrator certification.
2-3 years of experience as a Salesforce administrator in a similar environment.
Extensive experience in the administration and maintenance of Salesforce systems.
Experience in performing Salesforce upgrades and ensuring successful integration.
Deep understanding of system integrations.
Exceptional ability to create and maintain Salesforce databases.
In-depth knowledge of Salesforce products and their functionalities.
Proficiency in understanding Salesforce profiles, role hierarchy, and managing access.
Knowledge of importing/updating data and generating Salesforce reports.
Ability to provide Salesforce training and end-user support.
Exceptional ability to troubleshoot production issues.
Even better, you may have
A bachelor's degree in computer science would be advantageous.
Service Cloud and Marketing Cloud experience is a plus.
Basic familiarity with CRM Analytics and its’ capabilities.
Knowledge of Experience Cloud & Marketing Cloud.
Experience utilizing Copado for production deployments.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:https://fordcareers.co/GSRnon-HTHDThis position is a salary grade 8.Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-RemoteRequisition ID : 31551