OverviewCayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.ResponsibilitiesResponsible for the day-to-day administration of M365 with a focus on Exchange. General tasks to respond and resolve user issues and requests. Work with the user provisioning team to ensure proper provisioning of new M365 users. Assist Service Desk and Deskside support in resolving issue with the client's M365 environment. Document standard operating procedures for use by Service Desk and Deskside support teams.Serve as the main M365 administration support resource responsible for:
Respond to and resolve issues with the M365 environment with an emphasis on Exchange
Support Service Desk and Deskside support team
Document SOPs and Knowledge Base articles
Monitor MS alerts and assist with M365 upgrades and security patches
Work with the user administration team to ensure M365 provisioning is kept current
Qualifications
2-5 years experience working as an M365 administrator in an enterprise environment support > 1,000 users
Microsoft 365 Fundamentals Certification - preferred
Microsoft 365 Associate Certification - preferred
Microsoft 365 Expert Certification - preferred
Self starter
Solid communication skills both oral and written
M365 Administration experience in an enterprise environment supporting > 1,000 users
Service desk or deskside support experience is a plus
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employe Pay RangeUSD $40.00 - USD $55.00 /Yr.Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1337/m365-exchange-administrator/job?mode=apply&apply=yes&iniframe=1&hashed=-1834356743)Location US-N/AID 102289Category Information Technology Position Type Full-Time Hourly Non Exempt Remote Yes Clearance Required None