Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Financial Crimes Operations Manager manages a supervisor or a team of exempt associates. This position oversees associates performing a variety of operational activities within Financial Crimes Operations, including but not limited to monitoring, investigating, and resolving financial crimes-related alerts/claims for credit/debit cards, checks, online banking, and/or small business and iTreasury. This role is considered to have high risk and complexity in terms of procedural compliance and risk of potential losses for the bank. This role may also be responsible for complying with regulations that require in-depth subject matter knowledge including but not limited to Regulations CC, E, and Z.Primary Responsibilities
Ensures the delivery of Financial Crimes Operations services/products to internal and external customers
Ensures compliance with internal and external policies, regulations, and applicable laws
Monitors daily operations, including productivity, quality, and regulatory compliance
Develops and maintains written departmental policies and procedures
Manages an established budget and ensures production and quality standards are met
Provides coaching and career leadership development for supervisors and team leaders
Prepares reports and analyzes key metrics
Uses professional judgement in making sound financial decisions with the approval of senior management
Takes responsibility for developing and implementing long-term business plans to ensure continuity of business operations
Drives efficiencies and optimizes cost-savings by identifying and supporting key performance indicators (KPIs) and by streamlining and/or eliminating duplicated processes
Develops partnerships with business leaders, facilitating collaboration, monitoring customer satisfaction, and driving continuous improvement initiatives
Ensures that associates have the tools and resources to perform their work including the appropriate level of access to internal systems
Takes responsibility for efficient operations scheduling, optimizing workforce management and utilization of resources
Collaborates with senior management in handling high-priority and critical issues, communicating with internal and external parties as necessary
Assists senior management with team reviews and assessing gaps in technical skills and knowledge
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.This position is incentive eligible.Requirements
High School Diploma or GED
Nine (9) years of bank operations or related work experience
Five (5) years of supervisory/management experience
Preferences
Bachelor's degree
Fraud Operations experience
Skills and Competencies
Ability to research, analyze data, and derive data-driven solutions
Ability to solve complex problems
Ability to supervise and manage a team
Ability to work under pressure and meet deadlines
Demonstrated leadership capabilities
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$122,396.80 USDMedian:$171,140.00 USDIncentive Pay Plans:This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.https://www.regions.com/welcometour/benefits.rfLocation DetailsRiverchase Operations CenterLocation:Hoover, AlabamaBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.