DescriptionThis position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations: St. Petersburg, FL; Southfield, MI.Job SummaryActs as primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Is able to integrate domain knowledge with an understanding of financial services standards and practices. Is the primary on complex or escalated issues and may provide direction and guidance to junior team members. Applies specialized business knowledge and technical skills to significant deliverables and projects that involve multiple IT departments, business units and have enterprise impact. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data.Essential Duties and Responsibilities
Main responsibility to help with 3rd party application install package builds and deployments using Tanium Deploy module
Ability to watch, troubleshoot and resolve deployment errors via Tanium Deploy module
Monitor the health of servers, workstations and agents to include WMI resolution
Hardware and Software inventory reporting using Tanium Interact
Develop, test and maintain application installation packages using WinRAR and/or InstallShield
Configure, test and manage deployments including applications, registry fixes and other scripted commands
Monitor deployments through all environments and resolve any issues
Managing Active Directory Group Policy
Implement advanced scripting using multiple scripting languages when needed, i.e., PowerShell, Python, Batch and command line
Coordinate application releases with the customer and other IT areas as needed
Maintain awareness of industry trends
Represent the department on project activities to communicate the capabilities of our services
Troubleshoot problems to locate root cause and appropriate fixes in expedient fashion
Provide support and technical issue resolution in support of other teams
Work with vendors for support with resolving issues and developing/maintaining platform strategy
QualificationsKnowledge, Skills, and Abilities
Project Management
Excellent verbal and written communication
Fully understand the needs of the end user
Ability to translate end users’ needs into application packaging/development and deployment projects, and deliver requested solution
High Initiative
Excellent organizational skills
Attention to detail
Ability to work in a team-oriented collaborative environment and independently
Possess and demonstrate excellent time management skills
Customer focused attitude
Excellent analytical skills to identify, research and resolve complex system issues
Conceptual thinking
ITIL Processes
Problem escalation and resolution
Skill in
Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
Educational/Previous Experience RequirementsEducation/Previous Experienc e
Minimum of a Bachelor’s degree in Computer Science, MIS or related degree and one -two (1-2) years of relevant experience in systems or application administration or combination of education, training and experience.
Technical Skills:
Tanium Enterprise Endpoint Management tool - mainly Tanium Deploy Module for managing application deployments; or comparable systems management tool such as Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)
Chocolatey for Business (nice to have)
Scripting: PowerShell, Python, Batch and command line
Application packaging using InstallShield (preferred), WISE and/or WinRAR
Knowledge on how to build Windows installers and removals for enterprise
Passive and silent switches
Knowledge of Windows installer best practices
Version control management
Understanding of OS and registry
Server and workstation Windows Operating Systems (32-bit and 64-bit)
Windows AD
Group Policy
Process automation
Testing methodologies
Advanced troubleshooting skills – root cause analysis
Fundamental networking concepts (LAN, WAN, TCP/IP, DNS, DHCP, WINS)
Virtualization concepts (servers and desktops)
Experience (at least 3 years of experience):
Tanium Enterprise Endpoint Management tool within a multi-site, 1000 node environment
Application packaging and deployment using Tanium Deploy module OR
Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)
Scripting: PowerShell, Python, Batch and command line
Patch Management for 3rd party applications
Networking concepts
Active Directory, Group Policy and Firewalls
Troubleshooting
Workstation, server and virtual desktop/server environment support
Service Management experience based upon ITIL practices – Service Now preferred
Support of Windows Server and PC Operating Systems
Job: TechnologyPrimary Location: US-FL-St. Petersburg-Saint PetersburgOther Locations: US-MI-Southfield-Southfield, US-TN-Memphis-Memphis, US-FL-Clearwater-Clearwater, US-FL-Tampa-Tampa, US-FL-St. Petersburg-Saint PetersburgOrganization TechnologySchedule Full-timeJob Shift Day JobTravel NoReq ID: 2402896