Description This Security Console Operator position via Robert Half might be for you, if you like the idea of working in a dynamic, rapidly-changing Security Console center. If you enjoy details and are articulate and highly-skilled, this Security Console position might be for you. If you're looking for a long-term contract / temporary to hire engagement, and can work in Memphis, Tennessee, this could be the position for you!Your responsibilities
Monitor security surveillance and interact with branches for security measures
Give exceptional customer service in a timely fashion
Field and send written business correspondence
High volume position
Weekends required. 3 PM to 11 PM shiftRequirements - Excellent problem-solving skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Strong communication skills and able to receive criticism well
Ability to interact effectively with internal and external partners and clients/customers
Positive attitude and an engaging businesslike approach
Strong Microsoft Office skills
Deep understanding of Computer Files
Customer service experience
Solid understanding of Database Security
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong customer service and office administrative skills
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Proficient with computers and technology platforms
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .