Specialist II, Loyalty

We are seeking a dynamic Loyalty Specialist with a proven capability in fostering customer retention through strategic loyalty initiatives. In this role, you will support the sales team by developing and distributing effective promotional materials and codes aimed at enhancing customer engagement. You will collaborate closely with the merchandise team to design and implement mobile offers that are innovative and results driven. Additionally, you will lead global loyalty initiatives to strengthen relationships with our valued pro and auto drivers, ensuring continued customer satisfaction and loyalty while enabling measurable results for the business.Ideates and supports ad-hoc loyalty strategy projects by translating business insights and ideation into business case recommendationsOrganizes and audits category team mobile offers; ideating on strategy improvements to strategy and ensuring all requests get completed on timeTracks and measures the performance of mobile offers; hosting monthly reporting and refinement for offers with merchandising teamsSupports sales team by providing promo codes and tracking redemptions for fleets, being the face of loyalty and collaborating with sales leaders and fleetsAudits and organizes sales team loyalty promotional materials to ensure sales team has most up to date information; creating improved training materials