Specialist I, Benefits

The purpose of this job is to oversee day-to-day administration of Pilot’s benefits and retirement programs, ensuring compliance, resolution of issues and an excellent Team Member experience while maintaining vendor relations. Communicate with plan participants, handling escalated issues and providing support to Team MembersRespond to inquiries regarding technical, compliance and product questions by researching and resolving issues, partnering with the benefits team, IT business partners, HR business partners, ERISA attorney, and othersConduct detailed audits to ensure the plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulationsProvide support to the Benefits supervisor with US and Canada annual open enrollments and special enrollment periodsManage projects and high-level processes relating to the administration and support of self-funded benefit programsDevelop practices and processes related to benefits administration that follow policies, laws, and regulations, as well as streamlining to gain efficiencyMaintain and update data for plans and participantsLiaise with ERISA attorney, consultants, and brokers to assist with renewals, plan management and escalated issuesSupport leadership in the preparation and execution, with legal consultation, of benefits documentation (e.g., original and amended plan documents, amendments, and other legal document requirements)Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities follow rules, policies, and proceduresStrong knowledge of ACA, ERISA compliance, COBRA, HIPAA, section 125 plans, DOL and IRS regulations, as well as state and federal lawsUnderstanding of annual filings, legal notices, and plan documents for both benefit and retirement plans.Complete other duties as assigned#LI-CR1