Specialized Client Success Manager

The Manager, Specialized Client Success is a client-facing, individual contributor role serving as a subject matter expert. The Consultant enables new client capabilities, promotes product adoption and optimizes client performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.The role is a direct report to the Senior Director, CEMEA Specialized Client Success Manager located in Dubai.  Key Responsibilities:Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.Collaborate with regional Sales and Product functions to design and execute go-to-market initiatives for Visa products.Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.Own the product life-cycle post activation within the Client Service team and be the subject matter expert for the assigned product family.Collect product feedback and prioritize the enhancement requests for the Global Product teams.Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience.Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.Translate complex customer business needs into opportunities for system and service solutions.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.