Senior Manager - Business Planning and Operations BPO

Support Business Planning and Operations BPO Head and partner with business development and functional units in managing Visa business to achieve the organization’s goals. Participate in creation of robust country and functional plans, track and report progress against plans aligned with timing of regular business reviews. Support BPO Head in creation and management of the governance framework for Sub Saharan Africa leadership team to review performance of all SSA markets through periodic cross functional review meetings. Participate in SSA annual operating plan process, facilitate best possible resource allocation for key business initiatives.  Coordinate collection of relevant data with functional units, business development teams and management. Participate in the review of actual allocation of resources vs plans and recommend potential reallocations or reprioritization.Principle Responsibilities and Key Results AreaBusiness Analysis and Business ReportingProvide business development teams, functional units and management with a clear picture of current business performance and progress towards targets via preparation of relevant reports and dashboardsReview monthly financial data produced by Finance department to ensure that information is accurate and work closely with Finance team to investigate any abnormalitiesPrepare monthly market profitability reports with commentary to highlight trends and key drivers contributing to the financial results.Prepare and distribute quarterly market sales performance data.Adhoc analysis such as deep dives into markets, clients, products, revenue streams to drive new sales efforts, identify gaps to targets and provide business insights that can support and enhance decision-makingCollate and review inputs about key business activities in the region from key internal stakeholders to produce weekly executive dashboard and monthly reporting pack for the Executive Management team.Take an active role in planning and analysis of distribution of marketing and staff incentive funds.  Review investments with relevant departments and ensure reallocation of funds where necessary.Participate in prioritization, planning and execution of all market research requests for the geography.Participate in creation of common Financial Reporting tools for the Region.Support BPO Head in creation of management dashboards and providing insights based on internal/external dataTrack market dynamics and Visa’s market share in order to trigger competitive response where relevantDesign and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable formatConduct periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.Teamwork and TrainingFocus on the People aspect of the job, work effectively with GCM, BPO Head, SSA Leadership Team and CEMEA BPO Team to ensure achievement of collective objectivesCollaborate with others, communicate openly, and build strong relationshipsAim for Excellence through high quality of output and discussionsContribute to improving the Employee Engagement Survey score of the SSA teamCoaching and educating SSA business development teams on performance and financial related matters as well as effective use of financial tools and information. To conduct training sessions on financial instruments upon requestGlobal Employee Engagement Survey. track, accelerate and support the survey process, analyze results and actively participate in development and execution of action planCollaborate where required with the Operations Controls team in order to facilitate a solid controls environmentDecision Making and ComplexityOperates under BPO Head supervision with guidance on complex projects. Is expected to be the competence center for business analysis and financial modelingDecisions are guided by policies,  procedures and strategy.Interprets business issues and recommends best practices.Playbook CRM System implementationAssume the role of Playbook Champion for the regional Team, proactively delivers best practices and advise upon request.Ensure VISA 360 promise is delivered by business development and cross functional teams in the region and in turn also translates into enhanced Global Customer Engagement Survey. Supports strategic account management and delivery of high quality Account Plans using Visa Playbook as a tool and drives Playbook adoption in the region.Attend client account review meetings when required.Reporting Relationships and InteractionsThis individual is expected to interact effectively with all levels of Visa management and staff in SSA region and BPO organization in CEMEA region.Key CompetenciesStrategic thinking, exceptional analytical skills and financial acumenAbility to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholdersAbility to influence and execute relentlesslySelf-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environmentAbility to rally corporate resources and functional experts to drive business objectivesStrong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organizationProject management skills and strong execution ability to deliver against tight deadlinesCollaborative and resilientAbility to learn quickly, deal with complexity and lead change Aptitude to source relevant information and facilitate timely decisions and tolerance for ambiguityAbility to quickly assess an opportunity, using industry experience and fact based analysis Good command of MS Excel and MS PowerPointWork with strict and short deadlinesWork through initiatives during weekends or public holiday as requiredStrategic planning skills, think globally, act locally.Ability to work in highly diverse international environment and deal with complexityAbility to build strong stakeholder relationships across a matrix organizationStrong execution ability and a sense of urgencyThe position is based in SA and reports to the Senior Director-Business Planning and Operations, SSASupports BPO Head in the full range of business planning and operations activitiesThis is an individual contributor role, with no direct reports This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.