HR Business Partner - Graveyard (Thursday to Monday Shift)

KEY RESPONSIBILITIES WILL INCLUDE: RecruitmentPartnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions) Employee Induction & On-boarding o Induction and On-boarding of new hireso Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition Employee Engagemento Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale Talent Management o Partnering with Operations to ensure that:- Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles- Probation is effectively managed with all new starters Retention Managemento Partnering with Operations to:- Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retentiono Conducing exit interviews and post-exit follow-ups and reporting on trendso Assisting with the effective redeployment of employees (when applicable) Partnership Managemento Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.) HR Administration, Analytics & Reporting:o Compiling, maintaining and analysing HR analytics in order to optimize decision-makingo Facilitating efficient, timeous and accurate HR & IR administration & documentation HR Operational Plans & Projectso Providing input to the overall People Plan for the IBUo Implementing operational action plans to meet business needso Implementing various HR project plans and initiatives to achieve agreed objectivesQUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED A relevant qualification in Human Resource Management/Industrial Psychology Proven experience in an HR Coordinator/HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry) Experience in and a sound understanding of best practices in the following categories:o Employee Relationso HR Administrationo HR Analyticso Recruitment & selection for bulk positions (including exposure to competency-based selection tools)o Induction & On-boardingo Employee Engagement A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) A sound working knowledge of all SA labour legislationJOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED Facilitation & presentation skillsThe ability to: work in close partnership with relevant business partners and COEs giving professional advice on HR best practices demonstrate sound decision-making and problem-solving abilities, together with good judgment inspire confidence and positively influence others be flexible, function under pressure and maintain a positive attitude in all circumstances manage confidential information with utmost discretion implement change management initiatives effectively and efficiently work to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important. be innovative and show initiative be accurate and pay excellent attention to detail communicate effectively at all levels both within, as well as outside the company deliver results with a strong “sense of urgency”