Customer Success Consultant

Are you passionate about delivering world-class customer experiences? Ready to thrive in a fast-paced, people-focused environment? We’re on the hunt for a Customer Success Specialist to join our vibrant team, supporting our mission to provide the best experience in the world for both our customers and our people.You’ll be the friendly voice (and chat) our customers rely on. Whether it’s answering real-time enquiries via phone, email, or live chat, resolving issues, or making their day a little brighter, you’ll be at the heart of creating unforgettable customer journeys.Handle calls, chats, and emails like a pro, smashing daily KPIs and making customers smile.Be a go-to expert on our products, services, and systems—because knowledge is power!Build strong relationships with internal teams and suppliers to ensure customers get seamless, top-notch support.Keep calm and take care of complaints, referring them to the right escalation channels when necessary.Liaise with manufacturers on behalf of customers and maintain stellar supplier relationships.