Partnership Manager

As a Partnership Manager supporting TAL’s Wealth Partnerships Portfolio, you will be responsible for managing client relationships and delivering high-quality services according to our administration agreements and other commitments.Your role involves supporting day-to-day interactions with partners, maintaining operational and strategic account plans, and coordinating activities to ensure TAL's key commitments are met. This position requires effective stakeholder management and a proactive approach to client service, ensuring the best outcomes for customers and partners.In this role you will:Identify, design, and deliver new strategic initiatives to support the partner grow in line with business/account plansUnderstand TAL’s strategy at an enterprise level and awareness of relevant matters in Life Insurance and Superannuation channelsManage business relationships throughout the partnership, in line with administration deeds and Insurance Service Agreements (ISA’s) Work with the partner to implement of new propositions, member engagement on insurance and digital solutions Deliver Excellent Service through oversight of insightful reporting, and act as escalation point for service escalationsIdentify, manage and influence key internal stakeholders to ensure delivery to partner expectations