Assistant Front Office Manager

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in the beautiful coastal city of Sharm El-Sheikh, Egypt. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.Assist the Front Office Manager in overseeing daily front office operations and guest servicesProvide leadership and support to front office staff, fostering a collaborative and customer-focused environmentTrain, mentor, and evaluate team members to maintain high service standardsHandle guest complaints and escalations professionally and empatheticallyCollaborate with other departments to meet guest needs and resolve issues promptlyImplement and maintain loyalty programs to enhance guest satisfaction and retentionMonitor and analyze key performance indicators to achieve departmental goalsAssist in developing and implementing innovative strategies to improve guest experiencesEnsure compliance with hotel policies, procedures, and local regulationsParticipate in revenue management initiatives, including upselling techniquesManage shift operations, including staff scheduling and workload distributionStay updated on local tourism trends and events in Sharm El-Sheikh to provide valuable information to guests