Retail Customer Success Lead, South Africa

ResponsibilitiesThe key focus of the Retail Customer success organization remains consistent:To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfactionTo Transform the customer experience across every touch point of the customer journey and focus on Right Work Right Place initiatives To generate leads to drive growth across our portfolio, with a focus on our Retail Strategic PrioritiesTo expedite the recruitment of retailers and further enhance the quality of retailer data. This aimed at significantly enhancing our panel coverage and elevating the insights we provide to our clientsTo contribute to the integration with positive intent and mindset, and look for ways to collaborateTo engage, develop and grow our FMCG +T&D combined team of 9 direct reports.Together, as ONE Retail team, we will put clients at the core, uphold the highest standards in everything we do, deliver on our commitments, and team up to be better every day.QualificationsAt least a master’s degree, preferably in business or statistics10 + years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research.Knowledge of the Retail/FMCG industry within the region and looking for networking opportunities.Knowledge of research techniques and NIQ methodologies would be an advantageDetail oriented, excellent analytical skillsGood communication and presentation skillsAbility to work independently and in a teamGood team management and interpersonal skills are a must.#LI-AK8