Lead Associate - Process Training

The purpose of a Operations Trainer role is to deliver product and technical training to their assigned operational business unit. They will form part of a professional learning and development team and are a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in: Increased employee engagement Enhanced personal performance Improved productivity Enhanced customer experience Increased employee retentionKey responsibilities:Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.Managing a group of trainees on a day to day basis including the administration of the group, follow through and reporting as required.Supporting in nesting and BAU and conducting and reporting on training needs analysis.Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.Knowledge, skills and attributes required: High proficiency in delivering impact training and facilitation; Strong planning, organizing and time management skills; High proficiency in verbal & written English; Strong communication and interpersonal skills; High attention to detail and accuracy; Exceptional administrative skills; The ability to work within a team; Self-motivated; Self-manageable; Strong customer service orientation; Proactive.