Job Details

ID #54260198
Estado South Carolina
Ciudad Allcities
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Miratech
Showed 2025-08-01
Fecha 2025-08-01
Fecha tope 2025-09-30
Categoría Etcétera
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Principal Genesys Cloud CX Consultant

South Carolina, Allcities 00000 Allcities USA
Aplica ya

We are looking for an experienced Principal Genesys Cloud Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.Responsibilities: Lead the design, configuration, and deployment of cloud-based contact center solutionsDevelop and maintain Architect flows, IVRs, call routing, and system integrationsConduct discovery sessions and translate business needs into technical designsOversee migrations from legacy platforms to Genesys CloudTroubleshoot complex technical issues and optimize system performanceDeliver technical documentation and knowledge transfer sessionsCollaborate with stakeholders and lead project status communications

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