Island Host - Chinese/Turkish/German Speaking

Manage day-to-day operations of Front Office Department service. Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.  Welcomes the guest at the jetty and availing Villa Host service. Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay. To never say ‘no’ to a guest by offering alternative options. To check the cleanliness and set-up of assigned villas are in accordance with hotel standards. Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation. Liaise with all departments to ensure high standard of guest service. He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.  To be able to drive the buggy whenever and wherever requested. Always provide flexible and personalized service at all times.  Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests. Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests. Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability. Keeps concerned departments informed about the guest allergies and food preferences. Update Opera with guest preference, likes and dislikes on to the guest profile section. Follow up all the guest needs until they are completed up to the guest satisfaction. Serves welcome drinks and escorts the guests to their assigned Villas. Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery. Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc. Knowledge of using the point of sale, Property management software and any other system or software to perform the duties. Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software. Records transactions and order items in Point of sales (POS) system. Updates guest feedback and comments on to the system. Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment. Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas. Serves the guests in a calm, discrete and courteous manner, respecting timing standards. Supports the other departments such as, Housekeeping and Room service with the guest requests if required.