Description3 Days Hybrid from any of our locations in RI, NJ, MA, NC, TX or AZRole is not relocation eligible. As a Senior NOC Engineer, you will play a critical role supporting the computer networks of the entirety of the organization. Working alongside a team of skilled engineers you will work to identify issues, resolve incidents, implement standard changes, and oversee the computer networks and infrastructure that enable Citizens business operations. In this position, you will leverage your experience and technical expertise to ensure the stability of Citizens business operations.The NOC Engineer II will be responsible for:
Monitoring and managing network infrastructure; identifying and resolving potential problems, alerts, issues and incidents.
Collaborating with network engineering and IT teams to implement request and standard changes.
Offering Tier II technical network support; leveraging knowledge of network analysis and performance evaluation to provide Tier II technical support; Assisting with the resolution of escalating tickets; offering general support to IT service operations.
Auditing technical network support tickets; documenting patterns and trends as they emerge.
Capture detail relevant information and escalate tickets to Tier II (Senior NOC Engineer).
Provide recommendations for improvements to establish efficiency and efficacy standards within the department.
Ability to build and maintain good working relationships with colleagues and customers.
Engage 2nd lines, field services, and third parties as necessary, coordinating steps to restore network services promptly.
Provide technical support to other members of the team.
Required Skill and Experience:
3-5 years in a network operations role.
Familiarity with ticketing systems and ticket workflows.
Knowledge of network routing, switching and wireless (preferably Cisco, Aruba or Arista)
Ability to work under pressure to be mindful of customer experience.
Desire and motivation to learn and advance skill levels.
Ability to work unsupervised and prioritize work.
Excellent customer service and communication skills.
Attention to detail.
Bachelor’s or equivalent experience
Desired Skills and Experience
Familiar with network monitoring or supplemental tools. (Algosec, Splunk, Panorama)
Familiar with network security products (preferably Palo Alto, Firepower, Netskope)
Preferably experience with vendor circuit triage troubleshooting
Familiar with any other network disciplines is a plus (Load Balancers, Proxy, VPN)
Network certification is a plus (CCNP, CompTIA, PCSNE)
Pay Transparency The salary range for this position is 70,000 - 105,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.11/26/2024