DescriptionPrivate Operations is committed to delivering a best-in-class experience for Private clients and the colleagues that support them. The group has functions that encompass Fraud, Client Onboarding, and Client Experience for Consumer, Commercial and Business Banking Products. We are seeking a Private Ops Fraud Sr. Manager to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse functions which requires a thorough knowledge of the department's or business unit's functional operations. This role will report directly to the Head of Private Operations and help drive the group’s core processes in alignment with Enterprise Fraud. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!Primary responsibilities include
Manage and develop a team of analysts/specialists, and engage with business partner in related functional areas associated with fraud and claims investigations
Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
Make decisions and resolve issues regarding fraud and claims to meet business needs
Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support the Private Bank business goals
Creative Problem Solving - ability to analyze problems, perform root cause analysis, recommend options, execute solutions, and generally take simple ideas and turn them into something meaningful
Teamwork/Engagement - team player with ability to take initiative/ownership of tasks, partner across the team, and effectively/proactively communicate to do so. The incumbent will partner with leaders to help drive colleague engagement across the group.
Motivated - have an aptitude to learn quickly under pressure and be self-motivated and lead the team with vigor
Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials
Qualifications, Education, Certifications and/or Other Professional Credentials
4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience in operations, training, military experience, education
3+ years Leadership experience
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8:30a-5pm (The team is expected to cover West Coast hours so there may be escalations managed post 5)
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.