Front Office Manager - Bahraini

Front Office ManagerAs Front Office Manager, you will be responsible for leading and overseeing all front office operations at Hawar Resort by Mantis. The ideal candidate will be a Bahraini national with a strong background in hospitality, excellent leadership abilities, and a commitment to delivering exceptional guest experiences. This role requires the ability to manage daily operations effectively, maintain high service standards, and inspire a team to achieve excellence. What is in it for you:Engage in conservation efforts and help preserve wildlife.Enjoy sustainable adventures with exclusive rewards.Celebrate locality and heritage in a vibrant community.Advance your career with global development opportunities.Drive change through impactful social initiatives.Collaborate with a passionate, innovative team.Key Responsibilities:Daily Operations Management: Manage daily front office operations, including reception, reservations, concierge, and guest services, ensuring smooth and efficient service delivery. Team Leadership and Development: Lead, train, and mentor the front office team to achieve high levels of performance and guest satisfaction. Guest Relations: Address guest inquiries, feedback, and complaints promptly and professionally, maintaining the highest standards of service. Revenue and Occupancy Optimization: Monitor room availability, pricing, and occupancy to maximize revenue and ensure operational efficiency. Policy and Procedure Development: Develop and enforce front office policies, procedures, and service standards. Interdepartmental Collaboration: Collaborate with other departments to ensure seamless guest experiences and operational coordination. Reporting and Financial Management: Prepare and analyze reports, budgets, and forecasts to meet financial and operational goals. Compliance and Safety: Ensure compliance with all health, safety, and company standards.