Duty Manager

As Duty Manager, you will be responsible for overseeing daily resort operations and ensuring exceptional guest experiences at Hawar Resort by Mantis. The ideal candidate will have a strong background in hospitality management, excellent problem-solving skills, and the ability to coordinate with various departments to maintain smooth operations. This role requires leadership, adaptability, and a guest-centric approach to deliver the highest service standards.What is in it for you:Engage in conservation efforts and help preserve wildlife.Enjoy sustainable adventures with exclusive rewards.Celebrate locality and heritage in a vibrant community.Advance your career with global development opportunities.Drive change through impactful social initiatives.Collaborate with a passionate, innovative team.Key Responsibilities:Daily Operations Management: Oversee the resort’s day-to-day operations, ensuring seamless functionality across all departments.Guest Relations: Address and resolve guest concerns and feedback promptly and professionally, maintaining high service standards and enhancing guest satisfaction.Team Leadership: Provide guidance and support to staff during shifts, ensuring operational efficiency, staff productivity, and adherence to service standards.Emergency Management: Serve as the first point of contact for emergencies or incidents, coordinating responses and reporting to senior management as required.Policy and Procedure Compliance: Ensure all resort policies, procedures, and standards are consistently followed and upheld.Interdepartmental Coordination: Collaborate with department heads to resolve operational issues and enhance service delivery.Reporting: Prepare daily operational reports, including guest feedback, incident logs, and shift summaries, for senior management review.Health and Safety: Ensure compliance with health, safety, and hygiene regulations to provide a secure environment for guests and staff.Guest Experience Oversight: Oversee the entire guest journey, from reservations to departure, ensuring a seamless and exceptional experience.Professional Development: Support the growth and development of reservation agents and front office staff to strengthen succession planning.KPI Management: Establish and monitor key performance indicators (KPIs) for the Front Office and guest satisfaction to drive service excellence.Front Office Operations: Assist with guest check-ins and check-outs, ensuring all procedures are followed accurately and efficiently.Cross-Departmental Support: Assist in various hotel areas, including Food & Beverage operations, to eliminate potential service issues.Proactive Guest Service: Respond promptly to requests, leading by example and fostering a proactive and resourceful team culture.Health & Safety Responsibility: Ensure the well-being of all patrons, guests, and staff members, adhering to the resort’s safety protocols and procedures.