Head of Fund Administration

In this role, you will lead and oversee all aspects of client relationships and delivery of fund administration services to a mix of clients. The role involves leading/overseeing client integrations, conversions and strategic projects. Working closely with the commercial team as well as stakeholders across the organization, you will contribute to ongoing development, refinement, implementation of and adherence to best practice controls processes and controls in line with the overall mission, culture and values of IQ-EQ.This is a key role in terms of client relationships and, as such, is expected to include significant client interaction at a senior level (CFO, Director of Finance, Head of Investor Relations), acting as the main contact/ escalation point for several high-profile engagements. Tasks (what does the role do on a day-to-day basis) You will maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/product offering.Leverage existing client relationships to secure new business and assist in the offering of IQ-EQ’s products and servicesIn partnership with other stakeholders, facilitate presentations to existing and prospective clients, including system demonstrationsIdentify new areas of growth by understanding the industry and regulatory environment while being sensitive to industry changes and business trendsVisit clients regularly to evaluate service quality and identify client prioritiesIn partnership with the internal departments, oversee the resolution of complex client issuesEnsure continuous risk assessment of current and potential new funds under administrationIdentify issues/concerns and recommend company-wide solutions for any/all high risk projectsActively manage operational risk – monthly reporting on status reports and key development issues to external clients and executive management team.