Requisition: 2024-141994ACCOUNT MANAGER
Job LocationsUS-PA-WILKES BARRE
ID
2024-141994Line of Business
PharMericaPosition Type
Full-TimePay Min
USD $80,000.00/Yr.Pay Max
USD $90,000.00/Yr.Our CompanyPharMerica
OverviewAs a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.
This is a remote position where you work from your home office; requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location.
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Short Term Incentive Bonus
If your passion is service excellence and top-quality care come join our team and apply today!
Position will be posted for a minimum of 7 business daysResponsibilities
Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services
The Corporate Account Manager owns client issue escalation and resolution process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
Collaborates and assists the sales team in serving the account
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
May attend corporate/networking events and conferences Establishes productive, professional relationships with key personnel in partner accounts
Performs other tasks as assigned
QualificationsEducation/Learning Experience:
Required: Bachelor's Degree in business or related field
Desired: MBA
Work Experience:
Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Skills/Knowledge:
Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
Behavior Competencies:
Required: Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledgeAbout our Line of BusinessPharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica isone of the nation'slargest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visitwww.pharmerica.com. Follow us onFacebook,Twitter, and LinkedIn.Salary RangeUSD $80,000.00 - $90,000.00 / YearRes-Care, Inc., dba BrightSpring Health Services ("ResCare"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.