Information Technology Generalist 1Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4519887) ApplyInformation Technology Generalist 1Salary$56,900.00 - $86,514.00 AnnuallyLocation Dauphin County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-85297-01541DepartmentLiquor Control BoardDivisionLC Serv and Supp DivOpening Date06/03/2024Closing Date6/17/2024 11:59 PM EasternJob Code01541Position Number00122517UnionAFSCMEBargaining UnitA4Pay GroupST07Bureau / Division Code00268956Bureau / DivisionServices and Support DivisionWorksite AddressNorthwest Office BuildingWorksite Address910 Capital StreetCityHarrisburg, PennsylvaniaZip Code17124Contact NameCheyenne GreenContact Phone717.703.2021Contact [email protected]
Description
Benefits
Questions
THE POSITIONThe Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology (IT) Generalist 1 in the Information Technology Services (ITS), Services & Support Division . We are looking for an ambitious candidate to provide technical assistance and IT support to employees in all locations, in addition to providing virtual private network (VPN) support and participating in hardware refresh deployments. Advance your specialized career path and apply with us today! DESCRIPTION OF WORKAs an Information Technology Generalist 1, you will provide second-level support and overflow support for items covered by the IT Help Desk. You will perform software installations, upgrades, configurations, and diagnostics, as well as serve as the backup point of contact for VPN administration. Duties include installation and configuration of VPN for client computers, and troubleshooting and correcting VPN issues as they arise. This position also performs PC software audits and removes any non-business-related software. As necessary, you will install detection and removal software and review results with desktop management. Travel is required to remote sites throughout the state to perform hardware and software installs as well as provide training and support to users. You will attend seminars, conferences, and training classes, as well as read job related publications to keep current with new information services, products, and IT developments. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=00122517) . Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Travel as needed.
Telework: After successful completion of the 6-month probationary period, we will review the opportunity to work from home (telework) part-time, up to 2 days per week. Telework may or may not be offered and is fluid based on business needs at the time and are subject to change. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
One year as an Information Technology Trainee or Information Technology Technician; or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of information technology experience do you possess?
3 or more years
2 to less than 3 years
1 to less than 2 years
Less than 1 year
No experience
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 – HELP DESK SUPPORT
Receives calls, emails, or in-person requests from users requiring technical assistance. Troubleshoots and resolves general user issues. Provides guidance to lower-level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving user issues. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving user issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to helpdesk support.
Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 2 – SYSTEM MONITORING AND TESTING
Identifies trends with system and device issues. Performs hardware and software diagnostics to isolate and correct system issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience identifying trends with system and device issues. I performed hardware and software diagnostics to isolate and correct system issues.
B. I have experience identifying trends with system and device issues. I performed hardware and software diagnostics but someone else corrected system issues using the data I provided
C. I have successfully completed college-level coursework related to system monitoring or system administration and management.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to system monitoring and testing.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 3 – PERSONAL COMPUTER SET UP AND MAINTENANCE
Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience configuring and installing hardware and software on workstations. I also tested the hardware and software I configured and installed.
B. I have experience installing and testing hardware and software on workstations that someone else configured.
C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to personal computer set up and maintenance.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 4 – RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting information related to current developments in technology and industry best practices. Researches files and coordinates information from other personnel to prepare for special projects and reports as needed.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to research and documentation.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov