Clerical Assistant 2Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4525833) ApplyClerical Assistant 2Salary$34,621.00 - $50,915.00 AnnuallyLocation Allegheny County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-85465-00102DepartmentDepartment of StateDivisionST St Bd of NursingOpening Date06/04/2024Closing Date6/17/2024 11:59 PM EasternJob Code00102Position NumberMultiple positions may be filled from this posting.UnionAFSCMEBargaining UnitA1Pay GroupST03Bureau / Division Code00199851Bureau / DivisionST St Board of NursingWorksite Address11 Stanwix StreetCityPittsburgh, PennsylvaniaZip Code15222Contact NameJennifer BoisvertContact Phone717.409.3970Contact [email protected]
Description
Benefits
Questions
THE POSITIONAre you an ambitious, organized, and detail-oriented professional who would enjoy working in a fast-paced environment? Bring your talents to the Department of State and join us as a Clerical Assistant 2! This is an exciting opportunity to perform various call center duties and provide clerical support to the Bureau of Professional and Occupational Affairs, Board of Nursing, while ensuring operations remain efficient and effective. Advance your career and apply today! DESCRIPTION OF WORKWithin this Clerical Assistant 2 role, you will be responsible for answering incoming calls for the Board of Nursing call center and triaging calls to the appropriate area for follow-up. Excellent communication skills are essential in this position, as you must promptly utilize the appropriate method of contact to notify staff of inquiries received and makes note of such calls in the processing system. You will be interacting with the general public and may provide general information related to application submission, application status, and any information provided on the public websites. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=50686548) . Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Parking is provided in a secure garage.
Telework: You may have the opportunity to work from home (telework) part-time, up to 50% of your scheduled work hours. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (commonwealth title); or
Graduation from high school; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
V eterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
02
WORK BEHAVIOR 1
Sorts, files, and retrieves documents.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
I have NO experience related to this work behavior.
03
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
The actual duties you performed related to sorting, filing, and retrieving documents
Your level of responsibility
04
WORK BEHAVIOR 2
Enters information into the computer.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.
I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.
I have experience entering information into a computer using previously formatted documents or templates.
I have NO experience related to this work behavior.
05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of data you entered into the computer
The actual duties you performed related to entering information into a computer
Your level of responsibility
06
WORK BEHAVIOR 3
Greets visitors, answers telephone inquiries, and responds to emails to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
I have experience greeting visitors, answering phone calls, and responding to emails from external contacts, providing assistance on information on inquiries, and forwarding complicated inquires to other staff for follow-up.
I have experience greeting visitors, answering phone calls, and responding to emails from other internal staff members or occasionally from external contacts; however, answering phone calls and responding to emails from external contacts was not a routine function of my job.
I have NO experience related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
How often you answered calls and from whom
The types of emails you responded to (from internal staff or external customers)
The actual duties you performed
Your level of responsibility
08
WORK BEHAVIOR 4
Operates office equipment.InstructionsFrom the list below, please select all of the office equipment you have experience in operating.
Computer
Printer
Copy Machine
Fax Machine
Scanner
Postage Machine
None of the above
09
In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office experience. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov