Position Summary The primary objective of this role will be to manage the order flow and be the primary point of contact for assigned hard goods and apparel orders. The ideal candidate must have strong technical skills, excellent organizational and time management skills, as well as highly developed follow-up skills. The capacity to multi-task, adjust to changing priorities, and work under pressure to meet strict deadlines is also crucial in this fast-paced environment. Responsibilities
Manage the order flow from order entry stage to shipping
Answer calls presented through the decoration queues
Coordinate decoration orders for both apparel and hard goods orders
Coordinate special orders with multiple delivery addresses
Ensure time sensitive orders are completed, shipped, and received by the customer
Coordinate decoration colour instructions, serving as a liaison between customer and Decoration Department
Ensure that the customer is provided the most technically accurate decoration expertise
Obtain order approvals in a timely manner
Ensure satisfactory resolutions to customer situations while adhering to Company policies and procedures
Operate within a dedicated account structure and maintain excellent relationships with a specific group of accounts
Adhere to individual and departmental KPI’s as published by the Director of the department
Other duties/projects as required by department manager
QualificationsQualifications
Completion of Grade 12, College Diploma preferred
Strong English written (70%) and verbal (30%) communication skills and customer service skills
Minimum 2 years of customer service experience; decoration experience an asset
Strong technical skills to easily utilize multiple software programs and platforms
Proficient in Microsoft Office and knowledge of Decoration Services processes and proprietary decoration software
Ability to multi-task, prioritize within a fast-paced work environment
Ability to handle large volumes of work while maintaining very tight deadlines
Strong attention to detail and good analytical skills
Ability to manage time and work efficiently with minimum supervision
Strong interpersonal skills to work effectively with internal departments
Ability to work overtime when offered and some weekends
ab is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
For more information about our commitment to equal employment opportunity, please review EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) EEO is the Law Poster Supplement . ab participates in the E-Verify program. Please click below to learn more about the E-Verify program. E-Verify Participation Poster (English and Spanish) (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf) Right to Work Poster .