Reference #: 12177
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."Job SummaryThe Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.Key Performance IndicatorsPrincipal Duties and Responsibilities
Handle telephone collections on past due accounts receivables
Implement and monitor payment plans
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers.
Contact customers as needed in an effort to resolve account issues.
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries.
Provide documentation to customers requesting invoices, statements, etc.
CANDIDATE SUMMARYRequired Experience
Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act.
Required Leadership Traits and Characteristics
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
Formal Education, Qualifications or Training
High School Diploma OR GED required
Why Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click to read more about our Total Rewards Program which includes:Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Savings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.California residents click to review your privacy rights.By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf