Specimen Processing Supervisor - Pittsburgh, PA - Monday-Friday 9:00pm-5:30am (Rotational Weekends)Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
15 PTO days first year
Paid Holidays
Annual Bonus Opportunity
401(k) with matching contributions
Variable compensation plan (AIP) bonus
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Blueprint for Wellness
Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
Opportunities for career advancement
Training provided!Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, TestInQuestion and some Problem Resolution Client Service functions
Oversees safety, ergonomics, maintenance, and cleanliness of department(including upgrades, repairs, etc.)
Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/oradditional SOP's asindicated
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QAand Medical Director's offices
Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competencyrequirements
Monitorsincoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technicaldepartments
May supervise packing and shipping of specimens to other laboratories, in accordance with IATAregulations
Ensures integrity of specimens sent to other facilities meetthe criteria necessary to provide accurate and timelyresults
Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patientrequisitions
Demonstratesleadershipskills inemployee relations, scheduling, new employee onboarding, team meetings, coaching, performancemanagement
Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
May track/enter time/attendance ofemployees
Prepares month-endreports
Investigates/resolves and responds in a timely manner to internal and external customer issuesappropriately andeffectively
Prepares schedulesfor department employees, maintains adequate coverage fordepartment
Oversees and ensure adequatesupply inventory for the department
Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with establisheddeadlines
Participates in the interview, selection, and hiring of newemployees
Responsible for coaching, development supervision, and succession planning of staff
Monitors ongoing performance of employees; providescorrective action and counseling as required. Preparesand administersannual performancereviews
Assists in ensuring fiscal responsibilities of the department are met which includesimplementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capitalexpenditures
Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet businessobjectives
Organizes and lead projects both within the workgroup and with cross-functionalgroups
Meet alldeadlines assigned by the manager
Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuousimprovement
Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professionalmanner
All other duties asassignedQUALIFICATIONS
Required WorkExperience:
Internal candidates require a minimum of two years in a Group Leader/relatedrole
Preferred Work Experience:
5years experiencein a laboratory; Medical or production backgroundpreferred
Previous people leadership experiencepreferred
Physical and Mental Requirements:
Works in a biohazard environment, practicing good safetyhabits
Handles multiple tasks and works in a productionenvironment
Must have the mental alertness and high energy required to appropriately perform job.
Knowledge:
N/A
Skills:
PC skills, MS Office applications
Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.
Monitor and provide a safe work environment, prepare incident reports and implement preventativemeasures
Act in a professional mannerat all times.
Must be able to adjust schedule to meet business requirements, which may include extended hours.
Knowledge of systems tools such as COGNOS,Oracle,EMPower, KronosEDUCATION
Associates DegreeLICENSECERTIFICATIONSQuest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.2024-64866Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.