Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting clients, handling inquiries, and ensuring customer satisfaction. You will play a key role in providing administrative support, resolving issues, and maintaining strong relationships with clients and stakeholders.Responsibilities:Respond to customer inquiries via phone and email in a timely and professional mannerAssist clients with general questions, concerns, and service requestsMaintain accurate records of customer interactions and transactionsCoordinate with internal departments to ensure customer needs are met efficientlyProcess client documentation and update account information as neededAssist in scheduling appointments and follow-ups with clientsIdentify and escalate priority issues to the appropriate team membersProvide administrative support to enhance customer service operations