CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but also a calling. Whether we’re working on the front lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The Program Coordinator will be a key member of our growing Women’s Ministry at CityTeam Chester. The Program Coordinator will be responsible for facilitating and supporting the social, physical, and spiritual adjustment of the residents of the Turning Point community, as well as acting as a liaison between the residents and Program Manager. To support the needs of this residential program, the Program Coordinator will typically work afternoon and evening hours. Our programs will serve single women and women with young children in crisis. Our Program Coordinator must be adept at building relationships with people from a variety of backgrounds, including those that are poor, displaced, and/or unemployed. The Program Coordinator will serve as a positive role model to the residents of our program, so we are looking for someone who has both a passion for helping women in crisis and the heart of a Servant Leader. We need a woman actively living out her life with God and able to guide others as they explore what life with God can look like. Our ideal candidate will have experience with residential programs, case management, and exercising professional boundaries. The Program Coordinator will desire to press into the social services aspects of a holistic program that meets immediate needs and provides lasting solutions.
The Program Coordinator is a full-time non-exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.
ESSENTIAL FUNCTIONS
1. Under the direction of the Program Manager, responsible for day-to-day coordination of CityTeam Turning Point Women’s Residential Program, including supervision and compliance with policies and procedures.
2. Schedule and facilitate CityTeam’s supplemental program components, including discipleship, Bible studies, life-skills, and recreational programs.
3. Meet with residents for weekly Case Management.
4. Provide supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, UA as necessary, job placements, training, and evaluations.
5. Coordinate transportation for residents; may occasionally drive them to and from appointments.
6. Utilize effective mentoring strategies to encourage spiritual growth for residents.
7. Collaborate with other agencies to coordinate appropriate services and transfer flow for all the women receiving services.
8. Maintain accurate and up to date record keeping and provide reports as necessary.
9. Quickly evaluate a crisis situation and respond appropriately.
10. Manage multiple projects, prioritize tasks, and intelligently delegate.
11. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement while maintaining healthy boundaries.
12. Advocate for CityTeam with those in your circles of influence.
13. Other duties and special projects as assigned by the Program Manager.
PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
● High school diploma or equivalent
● Administrative experience
● Minimum 2-years’ experience working in homeless services
● Computer literate and proficiency with Microsoft Suite and G-Suite
● Professional written and spoken communication skills
● Valid PA driver’s license with a clean record
Preferred Education and Experience
● Case Management experience
● Previous internship or work experience at a residential group program
● Previous life experience or educational background with residential programs, case management, etc.
● Customer service experience
● Familiarity with CityTeam’s mission and core values
● Experience leading interactive process group therapy sessions
● Experience working in a non-profit environment
Physical Demands
● Stand or sit for prolonged amounts of time
● Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl
● Regularly walk up and down stairs
● Talk and hear
● Frequently lift and move up to 20 pounds
● Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
● Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
● Drive
● Must be female
Work Conditions
● This job regularly operates in a residential program environment
● Days and hours will vary, depending on ministry needs
● Typical days and hours will be Tuesdays 10:00-6:30 pm, W-F 1:30-10:00, and Saturdays 10:00 – 6:30 pm
● This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
● This role will occasionally need to maneuver in tight quarters amongst donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyer belt
Additional Eligibility Qualifications for CityTeam Ministries
● Must have an intimate, personal relationship with Jesus Christ
● Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
● Must have compatible theology on major issues of CityTeam's Statement of Faith
● Must be committed to serving God and the body of Christ