Solution Director, Member Experience - Health Plans

Press Ganey has an exciting opportunity for a Solution Sales Director, Member Experience, whose primary responsibilities are to drive growth and expansion of all related solutions in the defined territory. Our solutions unlock deep and robust insights across the member journey for our health plan clients. Our Human Experience platform is designed to improve member experience, reduce member churn, and make Star Ratings better to accelerate plan performance. It all starts with feedback, insights, and analytics—delivered as only Press Ganey can.   Responsibilities include:                                                                                 Lead business development efforts across the Market – with a keen understanding of white space across the region for new business opportunities. Being a Subject Matter Expert of our Consumer Experience platform and can demo solutions to prospects.Partner with sales team on sales cycle or manage the full sales cycle. Be flexible to work either scenario.Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what is possible by leveraging Press Ganey’s suite of Member Experience solutions. Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Member Experience solutions are uniquely positioned to meet those needs. Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome. Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables. Lead contract negotiation discussions. Prospecting and cold calling to generate leads/net new business.Partner closely with Marketing and Inside Sales to execute on prospecting strategies. Make sales presentations to customers and prospects at all levels.Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding. Formulate a targeted growth plan for use in the market including lead generation, qualification and closing strategies. Partner with Marketing and Inside Sales to execute. Exhibit strong presentation and facilitation skills. Role model strong adherence to sales process and use of Salesforce.com as critical business tool Maintain a real-time understanding of the competitive landscape. Maintain ongoing calls and communication with sales team to ensure tight alignment on growth pursuits, including ongoing 1:1 meetings and adherence to Salesforce reporting and dashboards. To work #bettertogether, we operate with a hybrid working model. For those based near one of our hub locations in Chicago, South Bend or Boston, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.