Reference #: 126140-1
We are excited to bring on a new Implementation Consultant join our growing team at Clarivate! This is a customer facing position where you will provide technical support for ScholarOne Manuscript site maintenance. You will also provide product delivery and support for Web of Science Reviewer Recognition, Reviewer Locator, and Transparent Peer review. This is an excellent opportunity for a professional with strong PM skills to contribute toward maintain customer satisfaction for clients and journals using ScholarOne, the premier submission and pee review system for academic publishers. We are looking for someone consultative and to be part of a strong team who handles configuration changes for our top clients. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You - experience, education, skills, and accomplishments
Bachelor's degree or equivalent, relevant work experience
2 years of project management and customer delivery experience
2 years of software implementations experienceIt would be great if you also had
Knowledge of ScholarOne Manuscripts or another related product
Experience with XML and APIs
Experience using SalesforceWhat will you be doing in this role?
Collaborate with clients to identify new site build requirements
Perform ScholarOne Manuscript site builds
Conduct site review and demonstration for clients
Perform configuration changes to live sites
Recommend and deliver solutions to customers, ensuring quality and timeliness of service.
Collaborate with Engagement Managers on client meetings and projects
Ensure client retention by supporting Sales and Engagement Manager teams
Support large scale feature roll outs
Escalate and track priority cases through to completion
Communicate and escalate awareness of priority defects and issues
Provide timely and accurate billing information to accounting
Collaborate with Product Management teams on new feature design and software changes
Collaborate with colleagues on best practices and new document processes/configuration instructionsAbout the TeamWe are an experienced and collaborative team of project managers and professionals who excel in publication implementations. The team consists of 13 members, both full time and contractors in US and EMEA. This position reports into the Senior Manager of Service Implementation.Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours, occasional off-hours may be required
Hybrid position (2-3 days a week in the office)Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/DisabledIt is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.