Reference #: DIREC008659
DescriptionDirector, Solutions Architecture
Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: This individual may be based remotely in NJ, PA, NY, IL, TX or CA with the ability to travel into the nearest office as needed
A Day in the Life of the Director, Solutions Architecture:
Lead and develop the vision and execution of Solutions Architecture strategy to drive more complex solution activity and increase new revenue across managed and complex solutions.
Work Closely with Sales Engineering, Commercial Product team and Sales to facilitate deep dive discovery sessions to capture complex requirements from customers and deliver supportable solutions
Develops design standards across all sales verticals, and establish good practices in solutions architecture across team members
Lead Solutions Architects and Engineers supporting long-term technical solutions by defining and developing business strategies, technical standards, roadmaps and use cases
Support business development team to help develop strategy and facilitate requests.
Develop Vendor Architecture SMEs who drive relationships and connect Astound products with vendor capabilities and roadmaps.
Tight alignments with Advanced Services team to drive meaningful value for customers and ensure on-boarding and day two support is a seamless customer experience
Establish measurable reporting of complex sales activity and closed/won dashboards.
Work with cross-functional teams to continually improve overall understanding of commercial product offerings and drive awareness of product gaps through ICB reporting and customer meetings.
Demonstrate Industry trend expertise specific to managed services and AI developments.
Researches and leads others to research new technology areas. Works with industry partners to develop new standards
Review proposed solutions and identify gaps in systems design and workflow process.
Ability to set clear expectations with your Team, boundary partners, and customers to drive accountability and resolution
Encourage solution sharing and knowledge transfer among the Sales Engineering team by fostering an environment of teamwork, training, and collaboration
Drive effective communication with sales team about product road maps, engineering releases, managing technical escalations and setting appropriate expectations with customer deliverables
Support Commercial Network Operations team as required through complex design reviews and participate in vendor training.
Actively support, promote and advance all aspects of Astound's Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work.
Other duties as assigned
What You Bring to the Table:
Experienced leader who has lead architects or senior engineers in the past who create complex managed solutions and who has participated in implementation of those designs
8+ years of multi-service operator (MSO) (preferred) or related telecommunications experience in technology, network design and engineering or project management
8+ years' experience in Sales Engineering, Network Engineering or Architecture
5 + years of SD-WAN SME or engineer
3+ years of custom WIFI experience
Natural curiosity in industry trends a d technical solutions specific to Enterprise and Carrier networking.
Strong understanding of Cloud, SD-WAN, Wi-Fi, and Networking technologies
General knowledge of commercial voice solutions and UCaaS
Proven ability to manage vendor relationships and develop training content
Strong financial modeling skills and able to articulate design requirement costs to the finance team
History of attracting, developing, engaging and retaining highly motivated and skilled team members
Proven ability to influence internal and external stakeholders and build consensus
Ability to lead teams delivering complex solutions in a time sensitive and highly viable fashion.
Excellent written and verbal communication skills both internally and externally to customers
Proven ability to influence internal and external stakeholders and build consensus
Comfortable setting realistic expectations and managing a high-performing team using conflict and issue resolution skills
Strong sales advocate with effective client facing and relationship building skills
Experienced in identifying customer initiatives and requirements and connecting them to internal products and services
Advanced understanding of service providers and MSO network architectures and technologies
Ability to multi-task and translate complicated technical needs to non-technical audiences
Sharp financial and analytical business skills
Education: Bachelor's degree or equivalent experience
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Benefits listed above are for regular full-time position
Base Salary: The base salary range for this position is $155,000 - $175,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Emplo