Position SummaryThe purpose of The Director of Training is to develop and implement a robust training and technical assistance training curriculum for the Office of Homeless Services (OHS) that equips providers and staff to effectively deliver the best services possible to participants.The Director of Training will lead the development and implementation of the Office of Homeless Services training curriculum, provide guidance and assistance to service providers and OHS staff in meeting HUD priorities, department mission, CoC and ESG regulations.Spearheading OHS’s objective to establish a learning culture for its staff and provider network, the Director will ensure development of training goals and objectives, collaborate with the Training Team on content design, obtain feedback from participants and providers, track trainings, review and set schedules and TA hours, facilitate trainings, and manage and develop staff.Much of the Director’s activities will encompass learning and insight into the development, integration and teaching of the HMIS software in tandem with the HMIS Training Supervisor. In addition, the Director is responsible for collaboration and development of the Division’s Planning, Policy and Performance Management CORE training program, centered around Coordinated entry (CEA-BHRS), housing first, domestic violence, LGBTQ inclusivity, person centered, de-escalation techniques, motivational interviewingAdditionally, the Director will develop relationships with providers, community partners and organizations to determine future training needs and assist in linking the correlation of training to performance improvement.Essential Functions Responsibilities:⮚ Oversee the development and implementation of the OHS training plan⮚ Lead day-to-day operational aspects of the Training Unit’s project and scope including:Logistics and plan for execution of training priorities and technical assistance.
Securing external training experts to contribute to the learning culture and training objectives.
Designing the CORE competencies including, but not limited to: Coordinated entry (CEA-BHRS), housing first, domestic violence, LGBTQ inclusivity, person centered, deescalation techniques, motivational interviewing.
Overseeing the development and execution of the HMIS training plan in conjunction with the HMIS Training Supervisor.⮚ Oversee the development of electronic learning (e-learning) courses that are complete, current and accessible for the provider network⮚ Lead training needs assessment and development of program training and technical assistance plan according to the implementation of policies and procedures, data quality, and training aspects of the OHS strategic plan.⮚ Communicate and work effectively with all levels internally and with external departments, agencies, and the public to establish, build and strengthen relationships to ensure a learning culture.⮚ Collaborate with the Performance Management unit to identify gaps in knowledge or application of consistent practices across HMIS end users and develop appropriate training and learning opportunities to increase capacity and core competencies of HMIS end users.⮚ Be current on HUD policy priorities, and HMIS data elements, definitions, privacy policies and practices to ensure staff and the provider network are implementing learning objectives based on HUD and local priorities.⮚ Ensure accurate documentation of training provided, assistance provided, evaluation of the staff who offered the training, and make recommendations for further training needs.⮚ Recruit, train & supervise training staff on development & execution of training goals and adherence to expectations.⮚ Facilitate monthly unit meetings and participate in division meetings⮚ Disseminate all necessary information by providing annual and on-going training to the CoC through a variety of modalities.⮚ Serve as primary business contact and accountable individual for use and management of Learning Management System (LMS) and e-learning authoring software⮚ Perform additional duties as needed.
Competencies, Knowledge, Skills and Abilities● Knowledge of and experience with educating adult learners● Knowledge of marginalized groups, vulnerable groups, youth, and homeless populations● Knowledge of and experience with implementing trauma-informed practices on a systemslevel, organizational-level, and/or programmatic-level.● Experience designing training content and evaluations.● Strong public speaking and organizational skills.● Superior verbal and written communication skills to effectively communicate ideas and information to service providers with diverse specialties, including creation and delivery of training, presentations, and written reports.● Ability to lead effectively within changing and competing priorities.● Ability to plan effectively for and manage change by shifting priorities and adapting to changes to meet organizational and program requirements.● Exceptional ability to participate in and develop teams.● Well-developed planning, analytical, negotiation, and problem-solving skills to resolve complex and diverse issues.● Proficiency in computer applications, including Microsoft Office (Word, Excel, Access, and Outlook) and preferably, Homeless Management Information Systems (HMIS).● Ability to work under deadlines including beyond regular work schedule as needed.● Ability to respond under pressure in a busy environment.