Customer Support Assistant

Job DescriptionCaptura Hall is looking for a motivated and reliable Customer Support Assistant to join our team. In this role, you will play a key part in supporting our customers by addressing inquiries, troubleshooting issues, and ensuring the highest level of satisfaction. As a Customer Support Assistant, you will have the opportunity to develop valuable skills while working in a fast-paced and team-oriented environment.ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide information about products, services, and company policies.Assist customers with order management, product returns, and troubleshooting.Document customer interactions and maintain accurate records in our system.Work collaboratively with team members to ensure customer satisfaction.Escalate complex issues to the appropriate department as needed.Stay informed on product updates and service changes to provide accurate assistance.